IPRally - There seems to be a problem with IPRally Admin API – Incident details

All systems operational

There seems to be a problem with IPRally Admin API

Resolved
Operational
Started 11 months ago

Affected

Admin

Operational from 5:12 AM to 5:12 AM, Degraded performance from 5:12 AM to 9:27 AM, Operational from 9:27 AM to 12:00 AM

IPRally Admin API

Operational from 5:12 AM to 5:12 AM, Degraded performance from 5:12 AM to 9:27 AM, Operational from 9:27 AM to 12:00 AM

Updates
  • Resolved
    UTC
    Resolved

    No new errors were detected during the monitoring period. This incident has been resolved.

  • Monitoring
    UTC
    Monitoring
    The fix has been deployed to production. We are now monitoring our systems to validate the resolution of the issue.
  • Identified
    UTC
    Identified

    We've identified and are resolving an issue that primarily impacts IPRally users with extensive search cases or collections, causing delays in account deletion.

  • Update
    UTC
    Update
    There was a problem deleting user accounts from IPRally using Company Admin Settings. Problem affects only small part of the IPRally users. We are investigating the underlying problem.
  • Investigating
    UTC
    Investigating

    IPRally Admin API is reporting an unusual number of errors. An automated monitoring service created this incident.